I want to thank AMS for the OUTSTANDING customer service you recently provided to me. I attempted to install a window blind motor and ran into problems and called for help. Fortunately for me I spoke with Ewa Zajch who determined I was missing a needed module. She emailed me a description of the module, part numbers and copies of instructions to install it. After obtaining the module, I was unable to figure out how to set the limits of the window blind movement. Once again good fortune shined on me when I contacted Cindy Jardine. Cindy followed up Ewa’s effort by sending me additional printed instructions, your web site with all your publications, and her personal instructions on how to fix my problem.

In my last email to Cindy, I told her I still couldn’t set the blind movement limits. To my surprise a Technician (I don’t recall his name, but there must be a record of his call) called me and personally walked me through the procedures.

Throughout all of this I was and am still now overwhelmed with the personal attention I was given and the professionalism and sympathetic attitudes of these fine people. You must be very proud of them because I’m guessing I am not the first person who has complemented them.

I am very grateful for the assistance each provided me. I hope there is some way that you can reward these fine people for their outstanding work.